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FAQ
THE MOST COMMON QUESTIONS
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Q: What products does Delarya offer?A: Delarya specializes in high-quality silver accessories, including but not limited to rings, necklaces, bracelets, and earrings, crafted with precision and elegance.
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Q: Are there any care instructions for Delarya silver accessories?A: To maintain the beauty of your silver accessories, we recommend avoiding exposure to harsh chemicals and storing them in a cool, dry place. For more detailed care instructions, please visit our Care Guide section.
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Q: What is Delarya's shipping policy?A: Our shipping policy outlines the processing times, shipping methods, and costs. For detailed information, please refer to our Shipping Policy section.
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Q: Does Delarya ship internationally?A: Yes, Delarya does ship internationally. Please check our Shipping Policy for a list of supported countries and information on potential customs duties or taxes.
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Q: Where is Delarya based?A: Delarya is proudly based in Spain, where our silver accessories store draws inspiration from the rich cultural heritage of the region.
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Q: How can I track my order?A: Once your order is shipped, you will receive a confirmation email with tracking information. Use the provided tracking number to monitor the status of your shipment.
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Q: Can I customize or personalize a piece of jewelry from Delarya?- A: At the moment, Delarya does not offer customization services. However, we regularly introduce new collections with a variety of designs. If you have any further questions or concerns not addressed in this FAQ, please don't hesitate to reach out to our customer service team. Delarya appreciates your interest and strives to provide an exceptional shopping experience.
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Q: How do I contact Delarya's customer service?A: You can reach our customer service team via email at [delaryashop@gmail.com] . We are here to assist you with any inquiries or concerns.
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Q: Does Delarya offer gift packaging?A: Yes, we offer elegant gift packaging options for our silver accessories. You can select this option during the checkout process.
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Q: Can I return a product if I change my mind?A: Delarya does not generally accept returns for change of mind. However, if a product is faulty or damaged, please contact our customer service for assistance.
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