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SHIPPING & RETURNS & REFOUND 

SHIPPING POLICY

Delarya Silver Accessories Store Shipping Policy:

At Delarya Silver Accessories Store, we are dedicated to providing a seamless and reliable shipping experience for our valued customers. Please review our shipping policy to understand how we handle the delivery of our high-quality silver adornments:

1. Processing Time:

  • Orders are typically processed within [1] business days from the date of purchase.

  • Processing times may vary during peak seasons or promotional periods.

2. Shipping Methods:

  • We offer various shipping methods to accommodate your preferences and urgency.

  • Shipping options and estimated delivery times are displayed during the checkout process.

3. Shipping Locations:

  • Delarya Silver Accessories Store currently ships to [list of countries or regions]. If your location is not listed, please contact our customer service team for assistance.

4. Shipping Costs:

  • Shipping costs are calculated based on the selected shipping method and the destination.

  • Shipping charges are displayed at checkout before completing the purchase.

5. Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with tracking information.

  • Use the provided tracking number to monitor the progress of your shipment.

6. Delivery Time:

  • Delivery times may vary based on the shipping method chosen and the destination.

  • Delays may occur due to unforeseen circumstances, such as customs clearance or inclement weather.

7. International Shipping:

  • For international orders, please be aware that additional customs duties or taxes may apply. These charges are the responsibility of the customer.

8. Shipping Partners:

  • We partner with reputable shipping carriers to ensure reliable and secure delivery.

9. Address Accuracy:

  • Please ensure that your shipping address is accurate and complete to avoid delays or misdeliveries.

10. Order Confirmation:

  • You will receive an order confirmation email upon successful placement of your order. Review this confirmation for accuracy, and contact us promptly if any discrepancies are found.

At Delarya Silver Accessories Store, we are committed to providing an exceptional shopping experience, including efficient and transparent shipping services. If you have any questions or concerns regarding our shipping policy, feel free to reach out to our customer service team at [customer service email] or [customer service phone number]. Thank you for choosing Delarya for your silver accessory needs.

RETURN POLICY

Delaryas Return Policy:

At Delarya Silver Accessories Store, we take pride in offering high-quality silver adornments crafted with precision and care. While we do not generally offer returns, we understand that unforeseen circumstances may arise. Therefore, we have established a policy to address issues related to faulty or damaged products.

Faulty or Damaged Products:

If, upon receiving your order, you discover that the product is faulty or damaged, we are committed to resolving the issue promptly. In such cases, we kindly ask customers to adhere to the following procedure:

  1. Contact Us:

    • Notify our customer service team immediately by sending an email to [customer service email] with the subject line "Faulty/Damaged Product."

    • Please include your order number, a brief description of the issue, and attach clear and genuine photos of the damaged product.

  2. Assessment:

    • Our team will carefully assess the provided information and images to verify the damage or fault. This process ensures a swift resolution to the problem.

  3. Replacement Process:

    • Upon confirmation of the issue, we will arrange for the shipment of a replacement product at no additional cost to you.

Conditions for Replacement:

  • Photos provided must be clear and genuine, clearly displaying the damage or fault.

  • Notification of the issue must be made within [15] days of receiving the order.

  • The damaged product must not show signs of intentional damage or misuse.

By implementing this return policy, we aim to uphold our commitment to customer satisfaction and the quality of our silver accessories. Delarya Silver Accessories Store appreciates your understanding and cooperation in these matters. If you have any questions or concerns, please feel free to reach out to our customer service team at [customer service phone number]. Thank you for choosing Delarya for your silver adornment needs.

REFOUND POLICY

Delaryas Refund Policy:

At Delarya Silver Accessories Store, we strive to provide our customers with the highest quality silver adornments. While we do not typically offer refunds, we understand that there may be certain circumstances that require special consideration. Please review our refund policy below:

1. Refund Eligibility:

  • Refunds will only be considered in cases where a product is deemed to be genuinely faulty or damaged.

  • Customers must notify us of any issues within [15] days of receiving the order.

2. Contact Us:

  • To request a refund, please contact our customer service team at [customer service email] with the subject line "Refund Request."

  • Provide your order number, a detailed description of the issue, and attach clear and genuine photos of the faulty or damaged product.

3. Assessment:

  • Our team will thoroughly assess the provided information and images to confirm the legitimacy of the refund request.

4. Refund Process:

  • If the product is confirmed to be faulty or damaged, we will initiate the refund process.

  • Refunds will be issued to the original payment method used for the purchase.

Conditions for Refund:

  • Refund requests must be made within [15] days of receiving the order.

  • The product must exhibit genuine faults or damages not attributable to misuse.

  • Refunds are not applicable for changes of mind or personal preferences.

5. Refund Notification:

  • Once the refund is processed, you will receive a notification via email confirming the refund amount and the timeframe for processing.

At Delarya Silver Accessories Store, we value our customers, and we are committed to ensuring your satisfaction. If you have any questions or concerns regarding our refund policy, please contact our customer service team at [customer service phone number]. Thank you for choosing Delarya for your silver accessory needs.

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